Unlocking an eToken using Set User Password

Unlocking the eToken can be performed only if an Administrator password has been set during initialization.

A challenge response authentication system can also be used to unlock a locked eToken.

To unlock a locked eToken using Set User Password:

  1. Log on to the selected token as the administrator.

  2. Click Set User Password on the toolbar, or right-click the token name in the left pane and select Set User Password from the shortcut menu.

The Set eToken Password dialog box opens.

  1. Enter a new password in the New Password and Confirm fields.

  2. Set the Set Error Retry counter from 0 to 15.

  3. Click OK. The eToken is unlocked.

You may now log on as a user with the new password.